AKINROPO KHADIJAT OMOPELUMI
Hospitality Professional & Virtual Administrative Assistant
Lagos, NG.About
Highly adaptable professional with a proven ability to deliver exceptional customer service and administrative support in dynamic environments. Combines robust multitasking, problem-solving, and communication skills with a passion for creating memorable experiences. Recently completed Virtual Assistant training, expanding expertise in remote administrative support, client communication, and digital tools to enhance operational efficiency and client satisfaction.
Work
Summary
Led operational oversight and guest experience management in a high-volume hospitality setting, ensuring premium service delivery and efficient team coordination.
Highlights
Managed and elevated the guest experience for VIP clientele, meticulously handling special requests, reservations, and exclusive bottle bookings to ensure top-tier service standards.
Directed efficient restaurant flow, adeptly resolving conflicts and complaints with professionalism to maintain a harmonious and positive environment.
Coordinated effectively with security personnel to ensure strict adherence to club policies, enhancing overall safety and operational order.
Supervised a team of bartenders, wait-staff, and hosts, providing clear guidance and resolving operational issues to optimize service delivery and team performance.
Summary
Provided exceptional first impressions and managed guest seating and information flow, contributing to a smooth and welcoming dining experience.
Highlights
Orchestrated seamless guest flow by professionally welcoming and seating patrons, ensuring timely service and strict adherence to restaurant policies.
Enhanced guest experience by providing accurate and detailed menu information, and optimized service delivery by efficiently assigning wait-staff.
Cultivated a welcoming atmosphere, expertly addressing guest concerns both in person and over the phone with a consistently warm and professional demeanor.
Education
Languages
English
Fluent
Skills
Customer Service
Guest Relations, Client Communication, Conflict Resolution.
Administrative Support
Virtual Administration, Calendar Management, Email Management, Data Entry, Internet Research.
Operational Management
Restaurant Operations, Team Supervision, Policy Enforcement, Workflow Optimization.
Communication
Interpersonal Communication, Verbal Communication, Written Communication, Active Listening.
Digital Tools
Google Workspace, Microsoft Office Suite, Trello, Zoom, Canva, Slack.
Problem-Solving
Issue Resolution, Critical Thinking.
Teamwork & Leadership
Team Collaboration, Staff Oversight, Mentorship.
Interests
Reading
Teaching
Travelling
Networking
Meeting New People.
References
Ms. Adebisi Janet
Director, House of Jane | Phone: 0813730260 | 10, Rev. Abiodun Bada, Alowonle, Lagos.
Mr. Akinropo Moshood
CEO, Ropo Furniture | Phone: 08033689090 | 5, Rabiu Olayinka Street, Ikorodu, Lagos State.